What Is a Workflow? It's Where Your Week Goes.
Every business runs on the same ordinary tasks — answering, booking, preparing, delivering, following up. Most owners have never added up what those tasks cost. This page adds it up.
See the four groupsThe four groups
Current state: the wake-up call
Owners are often shocked to find 15-20 hours per week per staff member tied up in ordinary operations. — Dave's delivery experience, illustrative
Illustrative example — a 5-person team spending 12-16 hours per person per week on these tasks runs about 3,600 hours a year. Example figures from our own delivery experience — your numbers come from your own mapping.
One bar per workflow, grouped by the four groups. Bar length = team hours per week (modeled mid), scaled to the longest bar — illustrative example.
Future state: the reclaim
Same eleven workflows. The shaded portion of each bar = hours typically handed back by automation and better process in this example — illustrative.
Automation and better process typically hand back 2,300–2,800 of those hours a year in this example.
Illustrative — computed from the same example above; your numbers come from your own mapping.
What do reclaimed hours buy? New customers answered first. Jobs delivered faster. Time to build the relationships that turn into upsells and referrals — the work that actually grows the business.